Contact Us
This page explains how to contact Slots Not On Gamstop, what we can help with, and where to go when your question is really for a casino or a support charity. We are an independent information site. We publish research-based guides to casinos outside GAMSTOP, but we do not run any casino, hold anyone's money or handle player accounts.
Details on this page were last checked on 29 September 2026.
Who to contact for what
Most messages we receive fall into a few groups. The table shows the right place for each one.
| Your question | Best place to take it |
|---|---|
| A fact in one of our reviews looks wrong or out of date | Contact us with the page and the detail concerned |
| Feedback on how we compare casinos | Contact us, after reading About Us |
| A bonus, deposit or withdrawal problem with a casino | The casino's own support first, then its complaints procedure |
| Worry about your gambling | GamCare, or our Responsible Gambling page |
| Questions about using this website | See our Terms and Conditions |
How to reach us
Use the contact route shown on the site, such as a contact form or the email address in the footer, if one is displayed. We have not published a phone number, postal address or live chat here, and we do not want you to look for one that does not exist. Replies may take a few working days, and we cannot promise an answer to every message.
What helps us reply quickly
- Tell us the page or casino you are writing about.
- Quote the sentence or figure you think is wrong.
- Add a link to the casino's official terms, or a screenshot, if you have one.
- Give the date you saw it, because bonus terms change often.
Please do not send passwords, full card numbers or identity documents. We will never ask for them.
Corrections and updates
Bonus values, wagering rules, payment options and limits change without notice. When we review a casino we separate three things: what the casino advertises, what its written terms confirm, and what we could not verify. If a casino tells you something different from our page, its current terms take priority, and we would like to hear about it so we can update the review.
We may find that a casino's advertised offer differs from its terms. The offers shown on this site, including those from Betmica, Kikibet and Betninja, are the advertised headline offers. They are not a promise of what any player will receive. Always read the full terms, including wagering requirements, game contribution, maximum bet limits, expiry dates and cashout caps, before you deposit.
If you have a problem with a casino
We cannot reverse a payment, release a withdrawal or decide a dispute. We are not a party to your account. This is the usual order to follow:
- Gather your account details, transaction records and any chat or email history.
- Contact the casino's customer support and ask for a written answer.
- If that fails, use the casino's formal complaints procedure and keep the reference number.
- Check which licence the casino states, and whether the licensing body or an approved dispute service accepts complaints.
- Contact your bank about a card payment only if the casino's process has been exhausted and you believe you have grounds.
Be aware that casinos outside GAMSTOP usually hold overseas licences rather than a UK Gambling Commission licence. This means UK regulatory protections and the usual route to UK complaint schemes may not apply. Accepting British customers is not the same as being authorised to serve Great Britain. Read the non GamStop casino guide for more on this.
Support if gambling is causing harm
If gambling is affecting your money, mood or relationships, please get support before you make another deposit. GamCare runs a free, confidential helpline and online chat in Great Britain. You can also use self-exclusion, deposit and loss limits, and gambling blocking software. GAMSTOP is the national self-exclusion scheme for UK-licensed operators, and its exclusion periods can be set for a fixed time. Our Responsible Gambling page explains these tools in more detail.
Gambling is for adults aged 18 and over. It should never be treated as income or as a way to solve financial problems, and no site can guarantee winnings or withdrawals.
Independence and commission
Slots Not On Gamstop may earn commission if you join a casino through a link on our site. Commission does not buy position. Our rankings and editorial ratings are based on our research of terms, payments, games and support information, not on what a casino pays us. Emailing us will not change a rating, and we do not accept payment for reviews.
What we cannot do
- Recover deposits or force a casino to pay a withdrawal
- Give legal, financial or debt advice
- Confirm your account status, bonus balance or verification progress
- Guarantee that a casino will accept players from your area
If your message is about our content, we are glad to hear it. If it is about your casino account, start with the casino, and reach out to the support organisations above whenever you need help.